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Why hasn’t my account been approved yet?

Published

If it has been more than 5 business days since you submitted your identity verification documents and you haven’t received an update, follow these steps:

  1. Check your email – We may have reached out requesting additional information.
  2. Review your spam or junk folder – Occasionally, emails may be filtered there.
  3. Contact our support team – If you haven’t received an update, reach out to our Customer Experience team for assistance.

We appreciate your patience as we review your documents.