Identity Account Verification

Once you submit your verification documents, our team will review them within 4-5 business days. You will receive a confirmation email once your account is approved. If additional information is needed, we will reach out via email with instructions on how to securely submit any required documents.

How do I complete identity verification? We need to verify your identity to finalize the setup of your Betterment account. To complete the verification process, please follow these steps: Log into Betterment on a web browser. Go to Settings > Profile > Account Suspended > Fix Account. Follow the prompts to securely upload your verification documents. Once submitted, please allow 4-5 business days for document review. You’ll receive a confirmation email once your account is approved. ...

Betterment is required to verify your identity when you open an account. This helps us comply with financial regulations and prevent fraud. Identity verification ensures that your account is secure and that we can safely manage your investments. If we need additional information to verify your identity and approve your account, we’ll notify you with instructions on how to securely submit documents.

Why does Betterment need my SSN? Betterment is required to collect your Social Security Number (SSN) when you open an account. This helps us comply with financial regulations, prevent fraud, and ensure the security of your account. Your SSN is used to: Verify your identity as required by Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. Report tax-related information to the IRS, including investment earnings and transactions. Protect against fraud and unauthorized account ...

If your verification document was rejected, it may be due to one of the following common issues: The image was blurry or unclear, making it difficult to read. The document was expired or invalid. The information on the document did not match the details on your Betterment account. Check your email for details on why your document was not accepted and follow the instructions provided. If you need further assistance, contact our support team.

The documents required for identity verification depend on the type of account you’re opening. To see which documents are accepted for your account: Log into Betterment on a web browser. Go to: Settings > Profile > Account Suspended > Fix Account. Follow the on-screen instructions to securely upload the required verification documents. The Fix Account page will display the specific documents we accept based on your account type and verification requirements.

If it has been more than 5 business days since you submitted your identity verification documents and you haven’t received an update, follow these steps: Check your email – We may have reached out requesting additional information. Review your spam or junk folder – Occasionally, emails may be filtered there. Contact our support team – If you haven’t received an update, reach out to our Customer Experience team for assistance. We appreciate your patience as we review your documents.

To protect your account and prevent fraud, Betterment may need to verify your bank account ownership before processing withdrawals. This ensures that funds are sent to an account in your name. If verification is required, you’ll receive an email titled "Action Required: Betterment Bank Account Verification" with instructions. Any withdrawal requests will remain pending until the verification process is completed. Betterment requires all linked bank accounts to be in the name of the account ...