How can I report suspected fraud?

If you suspect fraud, lock your card by logging in to your account on a web browser or on the mobile app. Once you lock your card, it will not be able to be used to make transactions. After locking your card, please call us during business hours so that we can further assist you.

How do I set up an App Password?

An App Password is required for connecting your Betterment account to external services or applications. This password is separate from your regular login credentials and provides secure access to your account data. To create an App Password for connecting to third-party services or applications: Log in to your Betterment account on a web browser. Click Settings in the left-hand menu. Navigate to the Security” tab. Click “Generate a new App Password” in the “App Passwords” section. Specify ...

What makes a strong password?

Your security is our priority. A strong password is critical to helping to ensure that your money and data aren’t compromised, so please take a moment to read this information and make sure you are protected. Good passwords are both long and random. When setting a password, select a longer password for the best protection. We require you to use at least eight characters in your password, although 10+ is better. Try to avoid using first or last names, common places, names of products or ...

What is two-factor authentication?

Two-factor authentication (2FA) adds an extra layer of security to your Betterment account, requiring a unique verification code from a mobile authenticator app, SMS text message, or phone call during login. While no security measure is perfect, 2FA significantly reduces the risk of unauthorized access and is mandatory at Betterment. Automatic 2FA settings will send the verification code via SMS or phone call. If you prefer using a mobile authenticator app, visit Settings and follow the ...

How can I set up an authenticator app on my mobile device?

If you have a cell phone with app capabilities, you can choose to set up an authenticator app instead of receiving 2FA codes via SMS text message or phone call. To edit 2FA, please log in on a web browser and head to Settings > Security. Then select 'Edit' under Two-Factor Authentication. You will be prompted to receive a code via text. If you can receive a code via text, select 'Send Code.' If you cannot receive a code, you can also select Authenticate your account in a different way. ...

What do I do if my phone was lost or stolen?

If your phone was lost or stolen, please call us and we will help you set up 2FA on your new device.

Betterment Help Center | Account security

Managing my account

If you suspect fraud, lock your card by logging in to your account on a web browser or on the mobile app. Once you lock your card, it will not be able to be used to make transactions. After locking your card, please call us during business hours so that we can further assist you.
Read More

Passwords

An App Password is required for connecting your Betterment account to external services or applications. This password is separate from your regular login credentials and provides secure access to your account data. To create an App Password for connecting to third-party services or applications: Log in to your Betterment account on a web browser. Click "Settings" in the left-hand menu. Navigate to the "Security” tab. Click “Generate a new App Password” in the “App Passwords” section. Specify ...
Read More
Your security is our priority. A strong password is critical to helping to ensure that your money and data aren’t compromised, so please take a moment to read this information and make sure you are protected. Good passwords are both long and random. When setting a password, select a longer password for the best protection. We require you to use at least eight characters in your password, although 10+ is better. Try to avoid using first or last names, common places, names of products or ...
Read More

Two-factor authentication

Two-factor authentication (2FA) adds an extra layer of security to your Betterment account, requiring a unique verification code from a mobile authenticator app, SMS text message, or phone call during login. While no security measure is perfect, 2FA significantly reduces the risk of unauthorized access and is mandatory at Betterment. Automatic 2FA settings will send the verification code via SMS or phone call. If you prefer using a mobile authenticator app, visit Settings and follow the ...
Read More
If you have a cell phone with app capabilities, you can choose to set up an authenticator app instead of receiving 2FA codes via SMS text message or phone call. To edit 2FA, please log in on a web browser and head to Settings > Security. Then select 'Edit' under "Two-Factor Authentication." You will be prompted to receive a code via text. If you can receive a code via text, select 'Send Code.' If you cannot receive a code, you can also select Authenticate your account in a different way. ...
Read More